Refund Policy
Last Updated: October 12, 2025
This Refund Policy describes the conditions under which Spatialsyncar ("we," "us," or "our") issues refunds for purchases made through spatialsyncar.com. By completing a purchase on our platform, you acknowledge that you have read and understood this policy in its entirety.
1. Scope of This Policy
This policy applies to all paid products and services offered by Spatialsyncar, including but not limited to individual webinar registrations, subscription plans, course bundles, and access passes to live or recorded sessions. It governs all transactions processed through our platform regardless of the payment method used.
2. General Refund Eligibility
Refund eligibility depends on the type of product purchased, the timing of the request, and the extent to which the service has been accessed or consumed. We evaluate each request individually and in good faith.
2.1 Eligible Circumstances
- A technical failure on our side prevented you from accessing a live session you registered for, and no recording or replacement session was made available.
- You were charged more than once for the same purchase due to a processing error.
- A session or course was cancelled by Spatialsyncar and no equivalent substitute was offered.
- You submitted a refund request within the applicable window described in Section 3 and have not substantially accessed the content.
2.2 Non-Eligible Circumstances
- You changed your mind after accessing the content or attending a live session.
- You did not attend a live webinar for personal reasons unrelated to platform availability.
- You failed to meet technical requirements for participation that were disclosed prior to purchase.
- The refund request was submitted outside the applicable timeframe.
- The purchase was made as part of a promotional offer explicitly marked as non-refundable.
- Partial use of a subscription or bundle where the remaining unused portion does not meet the minimum threshold for a pro-rated refund.
3. Refund Request Timeframes
All refund requests must be submitted within the timeframes outlined below. Requests received after these periods will not be considered unless exceptional circumstances apply at our sole discretion.
| Product Type | Refund Window | Conditions |
|---|---|---|
| Single webinar registration | Up to 48 hours before the session start time | No access to pre-session materials consumed beyond 10% |
| Recorded session or on-demand content | Within 7 calendar days of purchase | Less than 20% of the content viewed or accessed |
| Monthly subscription | Within 5 calendar days of the billing date | Minimal platform usage during the current billing cycle |
| Annual subscription | Within 14 calendar days of the initial purchase date | Does not apply to renewals; applies to first-time purchases only |
| Course bundle or multi-session pass | Within 10 calendar days of purchase | No more than one session attended or accessed |
4. How to Submit a Refund Request
To initiate a refund, contact our support team using the information provided at the end of this document. Your request must include the following information to be processed:
- Full name and email address associated with your account
- Order number or transaction reference
- Name of the product or session for which the refund is requested
- Date of purchase
- A clear description of the reason for the request
- Any supporting evidence, such as screenshots or error messages, if the request relates to a technical issue
Incomplete requests may result in processing delays. We reserve the right to request additional information before making a determination.
5. Processing and Timelines
Once a refund request is received, we will acknowledge it within 2 business days. A decision will be communicated to you within 7 business days of receiving all required information. If your request is approved, the refund will be processed to the original payment method within 5 to 10 business days, depending on your financial institution. Processing times may vary and are outside our direct control once the refund has been initiated on our end.
6. Partial Refunds
In certain cases, we may offer a partial refund rather than a full one. This may apply when:
- A portion of a bundle or subscription has already been used or accessed.
- A live session was partially delivered before a disruption occurred.
- A promotional discount was applied to the original purchase.
The amount of any partial refund will be calculated based on the unused or inaccessible portion of the service, at our reasonable discretion.
7. Subscription Cancellations
Cancelling a subscription stops future billing but does not automatically trigger a refund for the current billing period. Access to the platform will continue until the end of the paid period. Refunds for subscription payments are only issued in accordance with the timeframes in Section 3 or in cases of verified billing errors.
To cancel your subscription, you may do so directly through your account settings or by contacting support. Cancellation requests submitted by email will be processed within 2 business days.
8. Free Trials and Promotional Access
Purchases made after the conclusion of a free trial are subject to this refund policy. If you did not intend to convert a trial to a paid plan, you must contact us within 48 hours of the charge to request a review. We will assess such cases individually. Promotional offers, discount codes, and limited-time pricing are non-refundable unless otherwise stated at the time of purchase.
9. Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback with your payment provider. Filing a chargeback without first attempting resolution through our support process may result in the suspension of your account pending investigation. We will cooperate fully with any payment dispute process and provide all relevant documentation to the payment processor.
10. Exceptional Circumstances
We recognise that unforeseen situations can arise. If you believe your circumstances warrant consideration outside the standard terms of this policy, you are welcome to contact us and explain your situation. We will review such requests on a case-by-case basis. Approval of one exceptional request does not set a precedent or guarantee similar treatment in future cases.
11. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services, operational practices, or legal requirements. The most current version will always be available on our website. Continued use of our platform following any update constitutes your acceptance of the revised terms. Material changes will be communicated to registered users via email or a notice on the platform.
12. Contact Us
If you have questions about this policy or wish to submit a refund request, please reach out to us through any of the following channels:
- Email: help@spatialsyncar.com
- Phone: +380985790007
- Postal address: Yaroslava Mudroho St, 64а, Chernivtsi, Chernivtsi Oblast, Ukraine, 58007
- Website: spatialsyncar.com
Our support team is available to assist you and aims to respond to all inquiries promptly and professionally.